Lastly, if the regkey value is 1 but Teams still fails to display “Citrix HDX Optimized” or “Citrix HDX Not Connected”, there is likely a problem with Teams itself. Sometimes, if Teams auto-updated while the session was in disconnected state, it can fail to read the key properly upon reconnections. CWA has loaded the Teams Virtual Channel (VDTeamsn.dll) and the CWA version is 1907 or higherĪction: Quit Teams from the systray itself (right click on the icon / Quit).Microsoft Teams Redirection policy is enabled in Studio (and by default is Allowed).
The value is set to 1 automatically if and only if: Teams will read this key when starting, and if the value is 1, it will load in VDI mode. The VDA regkey MsTeamsRedir is set by a Citrix service (CtxSvcHost.exe) when the user logs on or reconnects to the virtual desktop. If there is no legend with the word Citrix, then Teams did not load in VDI mode at all: Most likely, VDA Services (Citrix HDX HTML5 Video Redirection, Citrix HDX Teams Redirection) or in Workspace app. If the legend is not there, and instead you see “Citrix HDX Not Connected” then Teams did not load in VDI mode correctly.Ĭitrix HDX Not Connected means Teams loaded the Citrix API correctly, but it could not complete an end-to-end check because there was an error in subsequent parts of the stack. This means Teams is ready for an optimized call. “Citrix HDX Optimized” should be displayed. #1.1: Teams must launch in optimized modeĬlick on the avatar / About / Version.
If the process is not found, then point #1.1 should be investigated first. The quickest way to determine if the user is running in optimized mode is to look for HdxTeams.exe (or HdxRtcEngine.exe) running on the user’s client machine: If you are also using the Gateway for VPN, make sure you are allowing the client machine to reach the O365 Teams servers. Please note that the presence of a Citrix Gateway as an HDX proxy should have no impact, so you can discard that from your troubleshooting. Proper troubleshooting requires the Admin to verify each area progressively, moving down the list.
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More information on how to leverage HDX Monitor to monitor Teams optimization can be found here. 4.2 Echo Cancellation, noise reduction, jitter/packet loss concealment, lip synchronization, image enhancement
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